Keeping You and Your Customers Healthy
We are dedicated to ensuring the health and safety of our pros and slowing the spread of COVID-19 in our communities. Here are a few tips to stay healthy and keep work environments clean:
- Before entering a home, ask customers if they’ve been exposed to COVID-19
- When visiting a home, avoid handshakes and limit physical contact.
- Carry hand sanitizer and use regularly in the absence of soap and water.
- Clean environments with disinfectants before and after completing work.
- Let homeowners know the measures you’re taking to prevent the spread of COVID-19.
- Wear a mask when entering homes or coming into contact with customers
Limiting Physical Contact
Here are some tips to engage with customers, while limiting physical interactions.
- As an alternative to in-person meetings, use the HomeAdvisor app to video call, call, email or direct message homeowners.
- Ask homeowners if they have a preferred way of communicating, for example in-app video calling through HomeAdvisor, FaceTime or Google Hangout.
- Use non-contact payment options like HomeAdvisor Pay.
- During early stages of a project, use the app features, along with your own digital resources, to present your product offerings.
- Photos go a long way. Use the HomeAdvisor Pro app to request photos from customers to better understand their project needs.
Maintain & Grow Your Business
As states ease restrictions to allow businesses to reopen, homeowners are reaching out to HomeAdvisor in record numbers for home improvement help. To maintain and grow your business, consider expanding your task and geographical coverage.
- Seamlessly add tasks and zip codes from within the Pro app. From settings, go to Services Offered and Service Locations.
- Add tasks to your account from within the Pro Portal by clicking here.
- To add or remove tasks and zips, call us at (877) 947-3639.
- When onsite with a homeowner, consider proactively asking if they have other needs or projects you can fulfill. This will help limit the number of visits required.
If you you’ve been exposed to, or diagnosed with the virus, we respectfully ask you to discontinue in-person interaction with homeowners for the period recommended by the CDC. For more information from the CDC on COVID-19, please click here.