Service Professional FAQ's

About HomeAdvisor

Why should service professionals be confident that HomeAdvisor knows how to help their business?
How long has HomeAdvisor been doing this?

How HomeAdvisor Works

How do consumers use the HomeAdvisor site?
How does HomeAdvisor benefit consumers?
How much work can service professionals expect HomeAdvisor to generate?
How many leads can agents expect HomeAdvisor to generate?
Does HomeAdvisor follow up with the customer to check on a service professional's work?
Will HomeAdvisor cancel a service professional's member status upon receiving a customer complaint?
Will HomeAdvisor give service professionals feedback?
What happens if service professionals go on vacation?

Benefits of Joining

Can HomeAdvisor increase a service professional's profits?
How will HomeAdvisor generate the right customers for service professionals?

Cost of Joining

How much will it cost for me to be a member of the HomeAdvisor network?

What HomeAdvisor Expects of Service Professionals

Does HomeAdvisor require service professionals to conduct business in a certain way?
What does HomeAdvisor consider most important?

EasyPay

How do I create an invoice?
How do I check the status of an invoice?
How do I update invoice after sending?
An EasyPay customer paid me a different way, how do I update the EasyPay lead?
What is the processing rate for using EasyPay?

Other Questions

If you cannot find the answer to your question, please send us an e-mail at customerservice@HomeAdvisor.com.

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About HomeAdvisor

Why should service professionals be confident that HomeAdvisor knows how to help their business?
We've compiled project information from many industry-recognized sources so that we provide you with the right information about the job. We have grown by merging with existing local companies across the country, so HomeAdvisor is built upon a reliable network of service professionals with a track record. These companies give us a base of experience stretching back as far as 1980.

How long has HomeAdvisor been doing this?
HomeAdvisor was founded in December 1998, although our acquired local companies give us experience dating back 20 years.

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How HomeAdvisor Works

How do consumers use the HomeAdvisor site?
The entire process is intuitive for customers, takes mere minutes, and virtually hassle-free. In order to quickly find the best local service professionals, customers submit a brief description of their service needs using the HomeAdvisor interview on the Web site. The completed service profile provides customers with prompt access to a wealth of information about their projects (such as the scope of the project, type of materials required, and helpful hints on how to work with a service professional). HomeAdvisor then uses the completed service profile to connect customers with multiple HomeAdvisor service professionals that can best complete their project.

How does HomeAdvisor benefit consumers?
HomeAdvisor finds, matches, qualifies and connects customers with current service needs with the right local service professional for the job.

HomeAdvisor customers will benefit in many ways:

  • They can find service professionals for over 450 types of work
  • They learn valuable facts about their project as they create the service request
  • They have access to expert advice in the HomeAdvisor Web site communities
  • They find reputable, reliable service professionals whom they can trust
  • They choose between the service professionals based on a wide variety of background information, including neighbor-provided ratings and reviews and the company's Web site.

How much work can service professionals expect HomeAdvisor to generate?
We make no guarantee. As soon as a consumer submits a Service Request that matches your work preferences, we'll contact you. You can receive more leads by broadening your work preferences. You can also increase your chances at winning jobs by consistently doing quality work so your customer Ratings and Reviews will be superior.

How many leads can agents expect HomeAdvisor to generate?
We make no guarantee. As soon as a consumer submits a request that matches your preferences, we'll contact you. You can also increase your chances at winning business by consistently providing quality services so your customer Ratings and Reviews will be superior.

Does HomeAdvisor follow up with the customer to check on a service professional's work?
Yes. We always follow up after we refer you. We will ask the customer if they received their estimate in a reasonable amount of time, if they are happy with your work, prices, cleanliness, and professionalism. This information will be presented to customers so that you can distinguish your business from others on our Web site. Yes. We always follow up after we refer you. We will ask the customer if they are happy with your service, prices, and professionalism. This information will be presented to customers so that you can distinguish your business from others on our Web site.

Will HomeAdvisor cancel a service professional's member status upon receiving a customer complaint?
No. We recognize that there are two sides to every story. However, when we receive negative customer feedback, we will contact you. We want to provide you with the opportunity to satisfy your customers, even when you may not realize the customer had a complaint. HomeAdvisor considers every element of constructive customer feedback valuable as we collectively strive to deliver outstanding customer service.

Will HomeAdvisor give service professionals feedback?
You can review your customer ratings at any time.

What happens if service professionals go on vacation?
You can turn HomeAdvisor's service on or off at any time by adjusting your profile. You can set our matching engine to turn back on at a specified date in the future.

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Benefits of Joining

Can HomeAdvisor increase a service professional's profits?
Absolutely. You won't have to waste your time with customers who just window-shop. HomeAdvisor allows you to spend your time with the right "ready-to-buy" customers. We do our best to fully educate customers about the scope, cost, and timing of their projects. Then we'll match them with you, based on your preferences for job type and location. Absolutely. You won't have to waste your time with customers who just window-shop. HomeAdvisor allows you to spend your time with the right "ready-to-buy" customers. We do our best to fully educate customers. Then we'll match them with you, based on your preferences for job type and location.

How will HomeAdvisor generate the right customers for service professionals?
While you're on the job, HomeAdvisor is finding qualified customers for you. We spend millions of dollars driving consumers to our Web site and educating them for you. We use the power of the Internet to expand your word-of-mouth advertising and build a whole new customer base for you.

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Cost of Joining

How much will it cost for me to be a member of the HomeAdvisor network?
With HomeAdvisor, you specify the type of work you do and the geography you serve. HomeAdvisor provides you with new customer leads that match your requirements and you pay a nominal fee for each lead you match to. Different sized jobs have different Lead Fees. For more details, or to join the HomeAdvisor network call (877) 800-3177. The Insurance Directory Service is offered at a low monthly subscription fee. No back-end win fees or per lead charges.

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What HomeAdvisor Expects of Service Professionals

Does HomeAdvisor require service professionals to conduct business in a certain way?
We expect you to conduct yourself in the same professional manner in which you treat all of your customers. We expect you to represent your company and ours in the most professional way so that the customer will call both of us back and refer us to others.

What does HomeAdvisor consider most important?
Communication is extremely important. We expect you to return all calls promptly. We expect you to confirm with the customer that you fully understand what they are asking you to do. Be sure the customer understands delays such as back-ordered materials or weather that can prolong the job. Also, review your guarantees with the customer before starting the job.

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EasyPay

How do I create an invoice?
EasyPay invoices can be created by navigating to the Active Lead Pipeline. EasyPay Leads are marked with a blue card icon. In the details section, click on create invoice.
Invoices can also be created navigating to EasyPay Invoices under Account. EasyPay Leads will appear at the top of the page after the appointment date.

How do I check the status of an invoice?
Once you create an invoice, it will appear in EasyPay Invoices with its current status.

How do I update invoice after sending?
If you need to update the invoice amount after sending it to the consumer, navigate the Active Lead Pipeline and click on the EasyPay Lead for the invoice you need to update. Click on View Invoices and then Edit and Resubmit Invoice. You can change the invoice amount, message, or attachments.

An EasyPay customer paid me a different way, how do I update the EasyPay lead?
If you accept payment from an EasyPay customer directly such as cash or check, you can update lead by clicking Mark Paid in EasyPay Invoices.

What is the processing rate for using EasyPay?
Credit card processing and convenience fees are a low 2.99% per transaction. Funds will be disbursed to the account of your choice within 2 business days of the fund settlement.

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Other Questions

If you cannot find the answer to your question, please send us an e-mail at customerservice@homeadvisor.com.