You can be the best contractor in the nation and still fail. Not because you don't know how to design and build the most complex and intricate designs, but because you don't know how to effectively manage one of the biggest unknowns in your business - the homeowner. Some clients are more challenging than others, and some just seem impossible to deal with. In this 2-part program, you will understand the homeowner's position before they start a remodeling project, and will gain the tools necessary to guide a nervous homeowner through the challenging process of remodeling. Home contractors are not just selling a product. You are also selling an experience. Learn how to guide homeowners through the home-remodeling process so that they become your biggest fans, and a steady source of referrals.
You will learn- How to understand the homeowner's position before the project starts
- How to clearly manage and set realistic homeowner expectations from the beginning of the job
- Time-tested strategies for dealing with emotional homeowners
- Review a sample paper-trail that provides clear project documentation
- How to recognize and address customer warning signs early on
- How to recognize the homeowner from hell
- How to take action to avert lawsuits and other serious problems
The skills taught in this course will work for most anyone in almost any situation. Employees who currently work in the field, along with the employees who work in your office will gain insightful knowledge. The purpose of the program is to give everyone in your company some insight as to how to manage the homeowners you work with on a daily basis.
Presenter: Dave Lupberger
