Tips and Advice

You go above and beyond to delight homeowners and win their business. But it’s easy to let that energy dwindle once the job starts — and homeowners notice when it does. Fortunately, maintaining your client’s trust isn’t difficult with these five simple tips. 1. Show Up Prepared Most homeowners aren’t service pros. Which means they…

Are you tired of time-consuming paperwork taking you away from the work that makes you money? If so, you’re in good company — and you’re in luck too. New mobile office management tools have made it easier and more affordable than ever to adopt a system that will increase the organization, efficiency and productivity of…

It’s that time of year again – the time when the phone stops ringing and you’re left wondering how you’re going to book enough jobs to pay the bills until things pick up in the spring. While a lull in business is certainly daunting, seasonal upticks and downturns have been around since the hammer and…

In the wake of Hurricanes Harvey, Irma, Jose, and Marie, it’s important to remember that any one of us could find ourselves in the midst of a natural disaster. It’s also important to remember that while we can’t prevent a natural disaster from happening, we can take preventive measures to minimize the impact on our…

If you’re preparing an estimate for a homeowner, you’re probably not the only pro in the mix. In fact, most industry professionals advise homeowners to consult with at least three pros prior to making a decision. Before you pitch your estimate, use these five pitch-perfecting tips to put you at the top of any homeowner’s…

Great job! You’ve picked up the lead, the customer’s hired you, your team did a great job, the client is happy, and everyone moves on to the next thing. You did everything right – so why isn’t your small business getting more repeat customers? Follow-through is one of the most important and overlooked elements of…

Are you setting yourself up for failure? No matter how hard you work to win and keep business, there are simple things you can do — sometimes without even realizing it — that will send customers running in the other direction. Here are three of the quickest and easiest ways to lose customers, as well…

Questions are an important part of any client-pro relationship. But certain inquiries can come across as offensive, and damage your chances of winning the job or getting positive reviews. Avoid asking these three questions to ensure you win the job, and keep it. 1. “How are you going to afford this?” You may not mean…